We may come across people, hopefully not very often, who may not be as ‘people-people’, or as heard more in the singular, ‘people-person’. This could apply in various areas, such as employment, education or socially. Though socially you may not want such people in your mix of friends, and they would be unfriendly anyway.
With relating to employment, if you unhappily have a manager or worse, more than one, who is not a ‘people-person’, there can be a tendency that employees are treated as things or objects, and hardly as human beings. If assertive enough, we may say ‘Look, it’s me; I am human; I am here; I exist’.
In the area of massage and other treatments, customers or clients are surely seen as human, and there is friendly interacting and relating between masseur and customers.
There is always the risk if there is a feedback option after customers have experienced a service, from whatever customer service we may have experienced, masseur or non-masseur.
A masseur (or other business) can trust they have given and done their best for customers. The feedback is then hopefully seen in testimonials, positive comments, by word of mouth, online, etc, that are wonderful, glowing, ‘all good stuff’ sort of things.
If, for example, there are star ratings that customers can give, it can be detrimental or even disastrous if not maintaining a 5-star level. Some customers may think a little less of a service if it has even a 4.9 average. Sometimes it is entirely variable though.
A customer may give a 1 rating, and some other customers may give a 4 or 5 rating, knowing from experience it is at least better than a 1. But no-one wants to receive any zeros! Though in all this, there does not HAVE to be feedback. Some business may not ‘do feedback’ for whatever reasons.