Thursday 21 April 2011

A new uniform for a Massage Therapist

How difficult is it to get made-to-measure uniform for my male waxing and massage business in Surrey?

Here is a copy of a complaint letter to Inline London - bizarely based in Guildford, Surrey.

"Dear Sir

I am absolutely appalled by the service which I have received from your company.

I am a self-employed Massage Therapist (who also spends his day waxing men) who, during a recent visit to an exhibition in London , visited your stand and was measured by one of your representatives for a new brown tunic and matching trousers.

Eventually this arrived by post. The top was fine but the trousers were waist 34" (I am waist 30"); they were also 8 centimetres too long. I therefore returned the trousers (at my own cost), asking how these could have possibly been made to measure and pointing out that they were the wrong size.

A month and several phone calls later, I have now received a size 32" trousers which are still too long and too big in the waist. While I appreciate your policy on returns for made-to-measure clothing, my point - which I cannot get through to your employees - is that these trousers were NOT made to MY measurements.

The trousers are not "as described" or "fit for purpose" and therefore your company is in breach of the Sales of Goods Act 1979. Please either supply me with trousers that fit or refund me for the trousers, the postage and the tunic (which is no good on its own) within 14 days."


Daniel Bester
Beauty Therapist

To give this company - and the fellow South African who responded to my email - credit by calling me, they supplied a pair of brand new made-to-measure trousers.

However I still had to get them taken up (to fit my short legs) at my own expense. Perhaps in future they should train their employees on how to measure their clients properly.

Saturday 16 April 2011

The advantages of using a home-based beauty therapist

In beauty therapy as with everything else in life in the 21st Century we know you have a choice - and lots of it. So why should you use a home-based beauty therapist and what are the advantages over a beauty salon that's based in a town or city centre?

For a start, whether you are looking for a massage or male waxing you are guaranteed a very personal service in a more relaxed environment. When you arrive you will be greeted either by me or my assistant; what you won''t find is a busy salon with dozens of people milling around .

You will of course only and always have the same friendly beauty therapist – and the same assistant every time who willl greet you and give you a tea or coffee in my waiting room if I am running a little late or you are very early or your appointment.

While I encourage you to do your best to turn up for your massage or waxing appointment on time, I appreciate that you live a busy life and traffic can be unpredictable, so I will do our best to give you the same amount of time for your treatment if you are 5 or 10 minutes late.

And because we know you probably work all day, we are happy to offer evening and weekend appointments; Saturday can often be a very busy day!

You will - over time - get to know me and I will get to know you - after all I spend half my day waxing men . What you won't face is an endless turnover of de-motivated young girls. I can often see you on the same day as you call or email to make your appointment. And as I am not based in Woking town centre, it won't cost you a penny to park outside. There is free parking and plenty of it.

If discretion is important to you then no-one will know you are here. Despite being near Woking and the M25 and M3, it's just a house in a quiet location. And most important of all it is my business.

And it's in my interest to be professional and offer you an excellent friendly, discrete service.

Saturday 2 April 2011

Male Waxing and Massage Cancellation Policy

During the first few months of this year I have noticed that I have had more and more bookings from (potential) massage and waxing clients who book and then just don't show up for their appointments.

Since I am a full-time self-employed Male WaxingBeauty Therapist and Massage Therapist every cancellation means I lose income either directly from not having that appointment or by not being able to book in another client at that time.

Whille I appreciate that we all lead busy lives and at times postponing an appointment is necessary, please give me as much notice as possible, here is my cancellation policy:

To secure a booking I will need a phone number - preferably a mobile phone number.

Cancellations can be made up to 24 hours prior to the appointment.

If you don't cancel an appointment in advance of 24 hours or simply don't turn up for an appointment, I will only take a booking from you if you pay in advance.

If you pay in advance and then still don't show up for your massage or male waxing appointment you will not get your money back.